SHIPPING POLICY


Enginou Cambodia provides delivery destinations only to the registered addresses within Cambodia.
Every shipping order will require the signature of recipients.
Remark: The delivery time is in business days; weekends and holidays do not count. The delivery may be delayed during holiday seasons. If the delivery takes longer than expected, we will inform you by phone.

Shipping Fees and Conditions

  • Express 1 Day : Only in Phnom Phen. Your purchase will be delivered by our messenger within 24 hours after the payment has been accepted. For Cash on Delivery (COD), we will contact you to schedule your preferred timing.


The fees will be applied differently depending on the services you chose and your total purchase amount. Below is table summary for shipping fees:

 

 

Shipping vs Billing addresses for gift-givers

If you choose to deliver your order to another person, please fill the correct address in the "Delivery Address" section. Please be careful not to mistaken it with your "Invoice Address". The delivery address cannot be changed once you receive the email confirmation.

Tracking my orders

Once we start the shipping process, you will receive your order tracking number by email shortly. Use this number to track your order.
Sign in your Ginouclub account, choose "Track order(s)" from the left menu bar. Choose the order you wish to track and key in the tracking number.